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Archive for the ‘Media’ Category


Google: Friend or Foe?

Feb 19, 2008 Author: ResearchTalk | Filed under: AdTalk, MarketingTalk, Media, Privacy, Research World

Research World magazineOur Spotlight column in the Dec ‘07 edition of ESOMAR’s Research World. Grab your copy here.


Barely nine years old, few would deny that Google has had a significant impact on the world. But does Google bode well for the MR sector?

Mainak Mazumdar, VP of Measurement Services at Nielsen//NetRatings, probably sums it up best: every time, he notes, someone steps on a Google property, Google gets a bit more insight into their behaviour and, as a result, a bit smarter.

And as attention continues to shift online, and Google solidifies its position as a dominant destination, it is clearly becoming more adept at understanding not only consumer behaviour but also intention – i.e., when you enter a search query, you’re telling Google what you want to see, read, buy, do etc. And Google takes advantage of that to give you ever more relevant results.

So could this understanding one day trounce what MR has to offer?

Google vs. MR
The short answer is probably not. Note the use of the qualifier ‘probably’.

That’s because having canvassed a variety of folks in the sector, none believes Google to be a direct threat to MR.

For example, Gian Fulgoni, chairman and co-founder of online measurement provider comScore, says that Google is more client than competitor, because that’s the only way it can get that all-important demographic profile of its audience.

Plus, Max Kalehoff, VP of marketing for Nielsen BuzzMetrics and a widely respected marketing blogger, believes ultimately that the biggest brake on any Google ambition to know everything about everyone will be a natural distrust of large institutions: “While I admire and trust the many Google people I’ve met over the years, I don’t fully trust the big institution. In fact, there are very few big institutions I trust, though Google does rank pretty high… you just can’t be a true infomediary without unequivocal trust.”

And that’s something that does not work against MR firms because they are many, many times smaller than Google. In fact, 2007 was yet another milestone for Google’s growth. Having floated on the stock exchange in 2004 at $85, it is now well over $600 with a market value of over $200billion. That’s bigger than the next four largest media companies combined. And now temptingly close to it’s arch nemesis, Microsoft.

In Google we’d like to trust
To its credit, Google realised the importance of trust early on. And it’s something CEO Dr. Eric Schmidt mentions on a regular basis at events and during Q&A sessions. Along with the ‘don’t be evil’ moniker it proudly displays as it’s informal motto, Google seems to have worked hard to maintain user trust.

When you look under the hood, you soon realise that Google’s ethical and ‘be good’ stance is more than skin deep. But as with any profit-making organisation, there are times when the economic motive conflicts with the desire to do right by the user and society.

Take the controversy over its email product, Gmail. A product that automatically reads the content of user messages to display relevant advertising. Privacy groups had a field day when it launched. Google’s attempts at reassurance were not well received (it emphasised that computers, and not humans, read the emails). The Gmail product lives on and it’s interesting how its popularity is undiminished by the privacy issue: it’s almost as if users are prepared to trade some privacy for utility.

Increasing footprint
The reality is that Google’s online presence and influence shows no sign of abating. When Mazumdar talks about people stepping onto Google property, many still largely think of Google the search engine. But Google’s portfolio of services has grown rapidly and it’s becoming very difficult to avoid the plethora of highly regarded and largely free services, many the result of acquisitions over the last 12-18 months.

Services such as the number one video platform YouTube; the number one feed syndication platform, Feedburner; Microsoft Office competitor Google Docs (online word processing, spreadsheet, presentation) – all totally free. And the biggest acquisition to date, display advertising provider DoubleClick, is currently awaiting regulatory approval as a result of Google’s perceived dominance of the online advertising market.

And then there’s Google foray into arguably the biggest online phenomenon of the time, social networks. But Google’s Orkut is not perceived as big a success as its other products since it’s only really popular in Brazil. And it’s recent attempt to tie up with the wunderkind Facebook was snubbed.

Suddenly, size has its downside.

Forrester: The Connected Agency

Feb 18, 2008 Author: ResearchTalk | Filed under: Advertising, Marketing, Media

Tony Effik, Publicis ModemMary Beth Kemp, ForresterForrester Research recently published an 18-page report/detailed thought-piece provocatively titled ‘The Connected Agency’, discussing the model they foresee successful advertising agencies migrating towards to overcome many of the disruptive influences and changes in consumer behaviour we’re seeing.

Needless to say we were interested in exploring these issues and challenges with one of the authors of the report. And we roped in Tony Effik, planning head at a digital agency, to better understand the ramifications not just for the advertising world but also for brand marketers, and for media, marketing and research agencies.

It’s not a pretty picture…

UPDATE: In the podcast we mention that the report’s free. Actually, it was free for a while but now they’ve started charging!

 STARRING 

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 Standard Podcast [36:19m]: Play Now | Play in Popup | Download

Gian Fulgoni, comScore

Jan 25, 2008 Author: ResearchTalk | Filed under: Media, Online, Social networks

14mins

 STARRING 

  • Gian Fulgoni, Chairman and co-founder, comScore

As well as popping into see Max during our recent US trip, we also caught up with Gian Fulgoni of comScore in the Chicago office (their HQ is in Virginia where CEO Magid Abraham and much of the engineering team is based).

comScore is one of the main providers of internet measurement and competes with Nielsen Online (formerly Nielsen NetRatings), Compete.com, Hitwise, and Quantcast as well as others. That said, comScore and Nielsen are generally considered the bigger boys of the bunch given how often their share data is cited in the media (e.g. monthly shares in the lucrative online search market).

The internet measurement sector is very technology-hungry. In the early years, comScore literally ate up millions of dollars to get its IT infrastructure established and working right. It has one of world’s largest databases as a result of the oceans of data being sent back daily from panelist PCs (a widget records their internet activity, with their permission, and siphons it, along with detailed transaction data, over to HQ). These efforts were rewarded when, in 2007, comScore was annointed one of 47 technology pioneers at the WEF in Davos.

2007 was arguably a good year for comScore’s initial investors. 2007’s IPO provided for a much-needed liquidation for this band of investors who backed the firm since 2000, including after the dotcom bust when venture financing virtually dried up.

At one point comScore’s market cap hit $1bn; it’s still pretty amazing to think that a company that has only been trading for around seven years is already worth over half as much as TNS, a widely admired and solid growth firm, but one still largely based around traditional research techniques.

In this short chat with Gian, we discuss an area that he’s passionate about: why ad. dollars are only slowly moving online. It’s that old chestnut: online finally commands a significant amount of consumer attention (compared with other media such as tv), and yet still only commands a fraction of the advertising dollars spent on tv and other mass-market media. We also ask him about whether Facebook is worth the reported $15bn, the conversation having taken place shortly after Microsoft made its investment.

comScore is Gian’s second business success. Prior to this, both him and Magid led IRI through a period of rapid growth. And in-between, he found time to invest in Gibsons, a successful steak restaurant in Chicago (which we, of course, had to sample - very yummy!).

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Research shouldn’t Stifle Creativity

Aug 21, 2007 Author: ResearchTalk | Filed under: ESOMAR Congress, Entrepreneurism, Media
ESOMAR

 ESOMAR CONGRESS ‘07  In the final of three preCasts ahead of this year’s Berlin-based Congress, conference chair John Kearon creates a stirring debate with three of the keynotes (an Oscar-winning film director with two best-selling authors and philosopher) on creating and delivering excellence.

If you haven’t already, do listen to the earlier podcast with Florian, James and Lou in which they briefly introduce themselves

Listen to other podcasts in this series

 STARRING 

This is an ESOMAR sponsored podcast and is published according to our yumminess policy

Listen to the podcast here

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Money, Money, MoneyWe’ve had great success working with conference organisers like ESOMAR and IIR to evangelise flagship events, success being measured by the resultant buzz/ word-of-mouth and download stats.

But wouldn’t it be cool if someone actually decided to go to a conference as a result of listening to one of the podcasts? Well, the kind Ruth McNeil, who handles marketing for the BIG Conference who we recently collaborated with, came back with just that message.

Ruth says:

…One person said that the podcasts had influenced their decision to attend (a first timer who came to the whole conference). I am pleased that so many had listened to the [pre-]conference [podcasts]!

Fantastic news.

Podcasting works because people are drawn to interesting conversations. Not conversations they feel they must listen to. Conversations that they want to listen to. That’s what makes it a perfect medium for sponsors of all kinds who want to get their compelling message across to movers and shakers.

Get in touch in case you fancy a chat (contact details as always in left sidebar).

End of advertisement :)

Series:Events Series:ESOMAR Series:EMRE Series:BIG Series:Wildfire

Advertising: The Age of Transparency, Collaboration, Stories

Jun 24, 2007 Author: ResearchTalk | Filed under: Advertising, Media, Wildfire

Panel discussion:

  • Johnny Vulkan, Anomaly NYC
  • Tom Savigar, The Future Laboratory
  • Reuben Steiger, Millions of Us
  • Cameron Saunders, Channel 4
  • Miguel Fluxa Orti, Camper
  • Jon Kamen, @radical.media
  • Mark Tutssel, Leo Burnett
  • Paul Kemp-Robertson, Contagious magazine (host)

19mins | Recorded @ Wildfire ‘07 | More podcasts in this series

Coverage

  • Transparency, authenticity, confidence, trust
  • Losing control of the ‘conversation’
  • Taking risks, experimentation
  • Delivering rewarding stories, ideas, advertising
  • Getting teens used to paying for music, new business models
  • The age of collaboration
  • Old media, new media: it’s just media

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Channel 4 & The Great Global Warming Swindle

Jun 5, 2007 Author: ResearchTalk | Filed under: Advertising, Media, Wildfire

Cameron Saunders, Head of Marketing (digital) at Channel 4 TV, and Mark Tutssel, Chief Creative Officer at Leo Burnett Worldwide, chat about…

  • The controversial Channel 4 documentary The Great Global Warming Swindle
  • Earth Hour
  • The John West salmon viral ad.
  • How 4oD is performing (4oD is Channel 4’s online on-demand service)
  • Whether UK brands are as experimental as US brands

8mins | Recorded @ Wildfire ‘07 | More podcasts in this series

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Rishad Tobaccowala: The Future is Now

Jun 1, 2007 Author: ResearchTalk | Filed under: Advertising, Integrity, Media, Social media, Trends, Wildfire

Rishad Tobaccowala, CEO Denuo and Chief Innovation Officer, Publicis, chats about…

  • The business importance of authenticity
  • Why PR agency Edelman’s reputation suffered in the Wal Mart undisclosed blogger fiasco
  • Three big media trends he’s seeing including the shift to on-demand, the participatory culture, and the shift from segmentation to reaggregation
  • Why he’s ’short’ on Google’s ability to monetize YouTube and ‘long’ on Yahoo’s future

8mins | Recorded @ Wildfire ‘07 | More podcasts in this series

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The Future of TV

May 4, 2007 Author: ResearchTalk | Filed under: Advertising, Media, Social media
Future of TV

 Sponsored by MrWeb

 PLANNER TALK  Four seasoned ‘planners’ discuss major developments in online and consumer generated media as attention shifts from conventional to PC-based viewing and interaction. The panel represents a diverse range of opinion and expertise from host Fiona Blades, a planner by background and now head of her own research firm, to the omnipresent planner John Griffiths, ad. agency research head Lee McEwan, and senior researcher Beverly Clarke who works for one of the UK’s largest and newest media groups, Virgin Media

Listen to other podcasts featuring Fiona and John

 STARRING 

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 Standard Podcast [24:44m]: Play Now | Play in Popup | Download

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